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30 DAY TRIAL

Discover the items of your dreams from the comfort of your home and take the time to test their functionality. You can return them to us at any time within 30 days of delivery.

FREE EXCHANGES AND RETURNS

Worried about ordering the wrong size? Do you prefer another color? No worries. Our clothes are exchangeable for free within 30 days of your delivery.

MASKS AND INTERCHANGEABLE FILTERS

For reasons of hygiene and safety, we cannot accept returns and exchanges for our interchangeable masks and filters. If you receive an interchangeable mask or filter with a quality issue, please do not hesitate to contact us and we will help you make an exchange.

Care
All washing instructions can be found on your garment label. Thanks to the unique characteristics of House of X® garments, we recommend that you wash them only when necessary, depending on your frequency of use.
Ironing
Satin repellency
Breathability
xMembrane® technology
Technology Durability
Size
Tailoring
Return policy
Returns are free and permitted for 30 days from the date of delivery of your order. Where possible, all refunds are made to the same payment method as for your purchase. Refunds are issued once your item has been received and verified by our quality control team. Please note that it may take up to 1 week after receiving your return. Only clothing that has not been worn and / or altered can be returned. Any item worn and / or altered, washed, worn and / or damaged will not be eligible for a refund and the item will be lost. Items purchased on promotion as part of a stock clearance cannot be exchanged or returned. If you are not sure whether your item qualifies for our returns policy, please do not hesitate to contact us by email, at contact@xsuit.eu.
Exchange policy
How to make an exchange or return?
How long does an exchange or return take?
Can I change my delivery address after placing my order?
In general, we cannot change a delivery address after confirming your order. However, if your order has not yet been shipped, we can change it. To know the status of your order, you can send us an email, at contact@xsuit.eu, indicating your order number.
When will my order be shipped?
An item is missing in my package, what should I do?
I received a defective item, what should I do?
My package arrived damaged, what should I do?
What are our payment options?
We offer you the possibility to pay either by credit card (Visa, MasterCard, American Express) or by PayPal or ApplePay.
Can I change my order after I have placed it?
I ordered a product that was no longer available after my order was confirmed, what should I do?
Do I have to pay taxes?
When can I expect to receive my order?
Where do you deliver?
How much is shipping?
Do I have to pay customs duties?
EMAIL Send us an email, whatever your request. We will get back to you as soon as possible.
CALL Call us, whatever your question. We would be delighted to help you.
CHAT Chat live with us using the bubble in the right corner. We will get back to you instantly.
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